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Welcome to Colors Queen Cosmetics!. We are dedicated to providing you with the best products and service. Please take a moment to review our shipping policy for important information regarding the processing and transit times for your orders.
Processing Time
Once you place an order with us, please allow up to **3 business days** for our team to process and prepare your order for shipment. During this time, we ensure that your products are carefully picked, packed, and made ready for delivery.
Transit Times
The transit time for your order may vary based on your location and the shipping method chosen at checkout. We work with several trusted shipping providers to ensure your order reaches you promptly. Please allow for an estimated delivery time of **6 to 8 business days** after the processing period.
Shipping Providers
We partner with reputable shipping providers to deliver your orders efficiently and reliably. Some of our shipping providers include:
- Bluedart
- DTDC
- Delhivery
- Xpressbees
- Aramex
- Shadowfax
The specific shipping provider for your order may vary based on your location and the most suitable carrier for your package.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email or SMS with a tracking number. You can use this tracking information to monitor the status and estimated delivery date of your package.
Shipping Charges
Shipping charges may vary based on your location and the weight of your order. Shipping fees will be calculated and displayed during the checkout process for your convenience.
International Shipping
At this time, we primarily offer domestic shipping within India. We do not offer international shipping services.
Contact Us
If you have any questions or need assistance regarding your order or our shipping policy, please do not hesitate to contact our customer support team:
- Company Name: D N Enterprises
- Email: support@colorsqueen.com
- Phone/WhatsApp: +91 9599038858
- Live Chat: Available on our website during business hours (Monday to Saturday, 10:00 AM to 6:30 PM IST).
We appreciate your trust in Colors Queen Cosmetics, and we are committed to delivering your orders to your satisfaction. Thank you for choosing us for your beauty needs!
Welcome to Colors Queen, your trusted destination for high-quality cosmetics. We take pride in offering you the finest products to enhance your beauty. To ensure a smooth shopping experience, please review our refund and cancellation policy below:
Non-Returnable Products
We regret to inform you that all products purchased from Colors Queen are non-returnable and non-refundable except under specific conditions.
Conditions for Returns and Refunds
We understand that mistakes can happen, and we are committed to addressing any issues that may arise. You may request a return or refund under the following circumstances:
Wrong Product Sent: If you receive a product different from what you ordered, please contact us immediately.
Defective Product: In the rare event that you receive a defective product, please let us know so that we can assist you promptly.
Damaged Product: In case you receive a damaged product, please contact us immediately.
However, please note that we require a package unboxing video for all claims related to defective, wrong, or damaged products. This video will be helpful in processing your replacement request smoothly.
Please be aware that there will be no replacement processed without the required package unboxing video.
Cancellation Conditions
Orders can be canceled under the following conditions:
- Cancellation Window: You can request a cancellation for your order at any time until it has been shipped. Once the products are shipped, cancellation requests cannot be accommodated.
How to Reach Us
If you encounter any of the above issues, or if you have any questions or concerns, you can reach our customer support team via the following methods:
- Email: Send us an email at support@colorsqueen.com.
- Phone/WhatsApp: Call or message us at +91 9599038858.
- Live Chat: Use the live chat feature on our website during business hours.
Business Hours
Our customer support team is available to assist you during the following business hours:
- Monday to Saturday: 10:00 AM to 6:30 PM (IST)
Refund Process
- For prepaid orders, refunds will be processed to the original source of payment.
- For Cash on Delivery (COD) orders, we will process refunds via Bank Transfer or UPI only. Please provide the necessary details for the refund process.
Return Window
You must initiate a return within 3 days of receiving the product if it meets the conditions mentioned above. Requests made beyond this period will not be entertained.
We strive to ensure that your shopping experience at Colors Queen is enjoyable and hassle-free. Thank you for choosing us for your cosmetic needs. If you have any further questions, require assistance, or need to request a cancellation, please do not hesitate to contact us.
*Please note that this policy is subject to change, and the latest version will be available on our website.*
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