Frequently Asked Questions

To create an account, visit www.colorsqueen.com. Click the profile icon located in the top-right corner of the homepage. From there, you can either log in or register for a new account.

If you’ve forgotten your password, click on "Forgot Password" on the login page. Enter your registered email address and follow the instructions provided to reset your password.

Yes, registration is not mandatory to make a purchase. You can add items to your cart, select "Buy Now," and complete your transaction using your mobile number.

When you make a purchase, you will receive an order ID via your registered WhatsApp number. Use this order ID to track your order. Click Track Your Order for detailed tracking information.

The estimated delivery time for all orders is 4–5 business days.

Yes, a shipping fee of ₹40 is applicable for orders below ₹499.

Unfortunately, changes to the products in your order cannot be made once the order is placed.

After adding items to your cart, proceed to checkout. You can select from multiple payment options, including:

• Debit Card
• Credit Card
• UPI Payments (with an additional 10% discount on prepaid orders)
• Cash on Delivery (COD)

This may occur due to internet connectivity issues or a technical glitch. Please contact our customer service team or email us at support@colorsqueen.com. We will assist you in resolving the issue promptly.

Yes, Colors Queen introduces new offers and discounts every month. Visit www.colorsqueen.com to explore the latest deals.

Orders once placed can’t be cancelled . However in case of exchange of product or shade please call our customer care before order is shipped . In case order is shipped no exchange will be accommodated.

If your cancellation request is valid, the refund will be processed within 7 business days and credited to your bank account.

Once your returned order is verified, the refund will be credited to your bank account. For further assistance, please contact our customer care team.

If you have a complaint regarding your order, please email us at support@colorsqueen.com. Include your order details and the issue in your email for quick resolution.

If your order is not delivered within 4–5 business days, please contact our customer service team or email us at support@colorsqueen.com to raise a complaint.