Frequently Asked Questions
Registration / Sign-Up
How do I create an account on the Colors Queen website?To create an account, visit Color Queen website Click the profile icon located in the top-right corner of the homepage. From there, you can either log in or register for a new account.
I forgot my password; how can I log in?
If you’ve forgotten your password, click on "Forgot Password" on the login page. Enter your registered email address and follow the instructions provided to reset your password.
Can I make a purchase without signing up?
Yes, registration is not mandatory to make a purchase. You can add items to your cart, select "Buy Now," and complete your transaction using your mobile number.
Shipping & Order Status
How can I check the status of my order?When you make a purchase, you will receive an order ID via your registered WhatsApp number. Use this order ID to track your order. Visit Here for detailed tracking information.
What is the estimated delivery time?
LThe estimated delivery time for all orders is 4–5 business day..
Are there any shipping charges for my order?
Yes, a shipping fee of₹40 is applicable for orders below₹499
Can I modify my order after it has been placed?
Unfortunately, changes to the products in your order cannot be made once the order is placed.
Order Cancellation
Can I cancel my order after placing it?Yes, you may cancel your order within 12 to 24 hours of placement. To do so, please call our customer support team or email us at support@colorsqueen.com.
Will I receive a refund for a canceled order?
If your cancellation request is valid, the refund will be processed within 7 business days and credited to your bank account.
Returns and Refunds
How will I receive a refund for returned orders?Once your returned order is verified, the refund will be credited to your bank account. For further assistance, please contact our customer care team.
Complaints and Issues
How can I register a complaint?Once your returned order is verified, the refund will be credited to your bank account. For further assistance, please contact our customer care team.If you have a complaint regarding your order, please email us at support@colorsqueen.com. Include your order details and the issue in your email for quick resolution.
What should I do if my order is not delivered within the specified time?
If your order is not delivered within 4–5 business days, please contact our customer service team or email us at support@colorsqueen.com to raise a complaint.
Payment
How can I make a payment?After adding items to your cart, proceed to checkout. You can select from multiple payment options, including:
Debit Card
Credit Card
UPI Payments (with an additional 5% discount on prepaid orders)
Cash on Delivery (COD)
What happens if payment is deducted but I do not receive an order ID?
This may occur due to internet connectivity issues or a technical glitch. Please contact our customer service team or email us at support@colorsqueen.com. We will assist you in resolving the issue promptly..
Are there any ongoing offers?
Yes, Colors Queen introduces new offers and discounts every month. Visit www.colorsqueen.com to explore the latest deals.